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What are your worst shipping experiences?
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cacuqecig Offline
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What are your worst shipping experiences?
What are your worst shipping experiences? 


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According to the latest data, over 80% of vapers are located in the United States and Europe, while Chinese manufactures make most of the devices in the market, overseas procurement seems inevitable. Most large E-cig business choose to order from Chinese manufactures such as Joyetech, SMOK, and Eleaf, while the smaller vendors opt for overseas wholesalers which offer the same services as the domestic ones at considerable lower prices. Some enthusiastic vapers may order directly from manufactures for customized devices, and many vapers who are not satisfied with their local selections eventually favor large online shops such as Heaven Gifts and Cacuqecig. In every and all of these cases, transcontinental shipment is unavoidable. 


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Most companies consider shipping service one of the arch pillars of their business, dispensing both cash and labor generously to ensure customer satisfaction, but the innate conflict of shipping costs and shipping speed forces not a few companies to compromise speed in favor of lower costs. Other than delayed schedule, sometimes delivery services can be outright infuriating: when you've waited for two weeks beyond the designated time and your package is still sitting in China, or when the delivery man lost half your parcel and didn't give a damn about it and the shipping company disclaimed all responsibility. So many accidents could happen in the 5000-mile course along which your package is mixed with thousand others attended by people who don't care whether their operations might damage or lose one little paperboard box. 
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While great shipping experiences do exist, these incidental excellence raise impractical expectations and so customer satisfaction will be on decline thereafter even if the services of similar quality are rendered. This is indeed the evil of diminishing marginal utility but it is nevertheless something certainly experienced by customers and will affect their satisfaction level. 


The fact is, a large portion of complaints from the customers are not due to defective products, but rather because of disappointing shipping experiences, which may be caused by various reasons. 


1. Custom clearance takes time.
2. Shipment availability is restricted for E-cigarettes and other vaping devices. 
3. E-cigarettes and other vaping devices are subjected to more strict examination at customs, and therefore more time required. 
4. Custom inspection may cause lost or damaged items.
5. Unforeseeable events such as hurricanes or heavy rains may delay delivery. 


Above are some of the most common and retraceable reasons due to which shipment delays happen. There are, however, many other latent or tangled causes which lay unnoticed and whose contribution may be equally critical. But a customer cares only whether his package is delivered on time and undamaged, and it is the job of the wholesalers and manufactures to improve their shipping performances. 


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So much being said, what I really want to know about is YOUR experiences. What are your worst shipping experiences, and how bad were they? How did you feel at that time and what did you do afterwards?
 
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Tags: E-cig wholesaler, Chinese E-cig wholesale 
14-09-2017 02:45 AM
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Chuck-Drl Offline
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RE: What are your worst shipping experiences?
To be honest , most negative shipping experiences have beed entirely domestic post , such as paying for 3 day shipping to have an item sit at an Orlando post office for 12 days but that is on the USPS .
I did have imported chocolates get stuck in customs once , there was a bit of confusion with the word truffles and the had been marked as imported produce .

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14-09-2017 03:03 AM
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ecignut Offline
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RE: What are your worst shipping experiences?
(14-09-2017 03:03 AM)Chuck-Drl Wrote:  To be honest , most negative shipping experiences have beed entirely domestic post , such as paying for 3 day shipping to have an item sit at an Orlando post office for 12 days but that is on the USPS .
I did have imported chocolates get stuck in customs once , there was a bit of confusion with the word truffles and the had been marked as imported produce  .
So the imported produce confusion came up as flufters I take it.[Image: tongue.gif]
14-09-2017 10:12 AM
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Chuck-Drl Offline
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RE: What are your worst shipping experiences?
(14-09-2017 10:12 AM)ecignut Wrote:  
(14-09-2017 03:03 AM)Chuck-Drl Wrote:  To be honest , most negative shipping experiences have beed entirely domestic post , such as paying for 3 day shipping to have an item sit at an Orlando post office for 12 days but that is on the USPS .
I did have imported chocolates get stuck in customs once , there was a bit of confusion with the word truffles and the had been marked as imported produce  .
So the imported produce confusion came up as flufters I take it.[Image: tongue.gif]
This was mid 90s erly days of letting machines think for us , my mothers uncle worked customs in the mid west ( Minnesota i think but not 100% sure) in animal quarentine an at a reuinion told us a storry about a ceramic horse that repeatedly got sent to them due to the system sending the "Horse" where animals should go , where a person may have also considered the word ceramic .

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14-09-2017 12:12 PM
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ecignut Offline
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RE: What are your worst shipping experiences?
I take it also that the horse was from China[Image: tongue.gif]. Did you enjoy the Dwight Yokam concert BTW.
14-09-2017 12:18 PM
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RE: What are your worst shipping experiences?
(14-09-2017 12:18 PM)ecignut Wrote:  I take it also that the horse was from China[Image: tongue.gif]. Did you enjoy the Dwight Yokam concert BTW.

No idea where the horsee was from , the chocolates were " belgian" via a distributor in France .
The concert was nice ole Dwight has lost a bit of his edge , but still good .

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14-09-2017 10:32 PM
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paulS Offline
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RE: What are your worst shipping experiences?
I shipped from Toronto to Eel's Crossing New Brunswick. Express. Should take 3 days. He got a month later and kept asking where his product was. I I had tracking. It just sat and sat at a postal terminal. He never traded with me again for almost four months and we used to do two trades a month (I have his sherman and king tank though). Must be a moral in their somewhere?

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14-09-2017 11:01 PM
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bibliora Offline
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RE: What are your worst shipping experiences?
Worst experience. First real mod, IPV5. Wash shipped by mule train, took 7 work days. Batteries were missing from order so I couldn't use the mod. Another 2 days. Purchase expensive batteries locally. Mod is dead on arrival. Arranged for new replacement mod to be shipped. Shipped my mod back. New mod goes by mule train via Uranus. Took so freaking long to arrive. Happily it did work.

The bit of it was, I was new, I had a shitty ego starter pen which quit charger, so after two months I took up smoking while the mod was in parts unknown. Tracking seemed to tell me the mod was no where near me.

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14-09-2017 11:32 PM
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Michael Offline
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RE: What are your worst shipping experiences?
I remember when that happened! That was a dark time...
15-09-2017 07:54 PM
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ecignut Offline
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RE: What are your worst shipping experiences?
It wasn't just a dark time, the whole chain of events was quite unbelievable.
15-09-2017 08:56 PM
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