I think VaporDNA sent me a used tank.

[Odinxcore]

Little miffed right now. I'll try to take it slow and type concisely.

I got the Cerabis 45 yesterday, filled her up(I noticed there was some brownish? liquid I thought maybe some kind of lubricant around the juice slider, but now I think it was from the previous user), opened air/juice flow, did some dry pulls to bring the juice into the ceramic.
No matter what I did, the flavor was always muted.

After half a day of trying to get her to work and taste, I opened her up, looked down into the coil head, and saw black.
Black matter gunked up on the inside. I COULD see the outline of the Kanthal coil, but there was other matter on it, covering it up.

I read the instructions on how to clean the ceramic.
Put battery to 30W, dry fire (with tank off, just the base+coil) until no vapor comes off anymore.
Pulsed it for 4-6 seconds each time until it was free of vapor.

Tried again.
Nothing, everything was muted but still tasted clean.

I did buy extra coils.
So, I just installed it, juiced her up again, and tried again.
Definite difference. I think I need a different juice to go with these coils, but I could actually taste it now.

Summary of why I think I was sent a secondhand Cerabiss 45.
1.) Juice fill-cover had liquid around the hole and O-rings.
2.) The Mouth-to-lung Coil that comes with every Cerabis 45, was removed from the packaging, in the foam insert there is a spot for it.
3.)The pre-installed coil was fucked from the get-go.


What do I do?
I'm fucking pissed.

[TinWhisker]

Eek, I would have stopped the moment I saw the coil was removed from the original packaging. Maybe they'll be cool and exchange. I hate to think you vaped someone else's backwash.

[Odinxcore]

(27-09-2016 08:57 PM)TinWhisker Wrote:  Eek, I would have stopped the moment I saw the coil was removed from the original packaging. Maybe they'll be cool and exchange. I hate to think you vaped someone else's backwash.

Just spoke with a Staff member.
Despite what I've heard from Indoorsmokers on Ceramic Cell coils, and manufacturer's notes; the staff member told me that these coils "can gunk up on the first fill".
I find it a little hard to believe. I also sensed impertinence from the Staff member I spoke with.

They're sending me a replacement along with a return envelope.
Sad, but for good reason, they trash all returned items for safety's sake.

I'm glad that they're going this far for me, but this whole experience kinda blows so far.

[TinWhisker]

(27-09-2016 09:15 PM)Odinxcore Wrote:  Sad, but for good reason, they trash all returned items for safety's sake.

And Odwalla always used apples only picked from trees, never off the ground (look it up). In other words, they can say one thing, and...

[Fatboy]

I'd contact them immediately and voice my opinion and concerns and ask what they intend to do to correct the situation. I've give them a reasonable amount of time to respond and provide a suitable resolution to correct this obvious extremely poor customer experience - failing all attempts...we can cross that bridge at that time.

With most suppliers counting on online sales, the right decision to correct a problem should be simple no-brainer! Good luck.

[Odinxcore]

the replacement tank came in.
Everything was intact, the juice door slider was super clean, everything was tight, and the taste is pretty good with the preinstalled ceramic coil.
Don't tell them, but they didn't send a return envelope for the other tank lel.
I'll detail the other one and put it away (Sanitizing it, of course.).
Thank you all for your eyes and support.

[Fatboy]

(27-09-2016 09:17 PM)TinWhisker Wrote:  

(27-09-2016 09:15 PM)Odinxcore Wrote:  Sad, but for good reason, they trash all returned items for safety's sake.

And Odwalla always used apples only picked from trees, never off the ground (look it up). In other words, they can say one thing, and...

But if from the ground, there is always the chance of getting some protein in the juice.

[MrT]

(01-10-2016 10:49 PM)Fatboy Wrote:  

(27-09-2016 09:17 PM)TinWhisker Wrote:  

(27-09-2016 09:15 PM)Odinxcore Wrote:  Sad, but for good reason, they trash all returned items for safety's sake.

And Odwalla always used apples only picked from trees, never off the ground (look it up). In other words, they can say one thing, and...

But if from the ground, there is always the chance of getting some protein in the juice.

What´s your opinion of this tank? Flavor, lifespan of the coils, leaking issues etc etc

[Odinxcore]

(09-10-2016 07:56 PM)MrT Wrote:  

(01-10-2016 10:49 PM)Fatboy Wrote:  

(27-09-2016 09:17 PM)TinWhisker Wrote:  

(27-09-2016 09:15 PM)Odinxcore Wrote:  Sad, but for good reason, they trash all returned items for safety's sake.

And Odwalla always used apples only picked from trees, never off the ground (look it up). In other words, they can say one thing, and...

But if from the ground, there is always the chance of getting some protein in the juice.

What´s your opinion of this tank? Flavor, lifespan of the coils, leaking issues etc etc

I wrote a review just for you.
If you want, I can make a video of it too.
http://www.thevapingforum.com/Thread-Cer...bis-45-RTA